Author Archives: heaweasupport

There is a small white dot to the left of the charging port on the bottom of MicroGen. Pressing and holding the dot for 2 seconds with a suitable sized pin or biros, etc. will reset MicroGen.

1. We recommend that you retry with a different cable. 2. We recommend that you make sure the MicroGen is switched on before connecting it to the computer. 3. We recommend contacting “support@heawea.com” for one-on-one service.

We recommend that you use the Blood Purifier mode to purify your entire body before using the program.

Yes, programs to help alleviate pollen allergies are included in HeaWea’s database for your use.

There are no side effects to frequency therapy, make sure you drink plenty of water after your frequency treatment to help flush toxins out of your body.

Yes, when you find the new version with the cable indicator light on then it means everything is fine.

Yes. You can use the lanyard to carry the MicroGen easily or keep it in your pocket, which makes it convenient for you to have treatments outdoors at any time.

If you are a first time user, we recommend that you start at level 1 and gradually increase the level if you feel comfortable with it. In general, we recommend that you use MicroGen with level 3.

High-power mode is AC. There are no limits. The time constraints are for Zapper and BP modes only. These options will turn themselves off after running and restart the next day.