1. We recommend that you retry with a different cable. 2. We recommend that you make sure the MicroGen is switched on before connecting it to the computer. 3. We recommend contacting “support@heawea.com” for one-on-one service. Was this article helpful to you? Related Articles Why am I getting a notice saying ‘Microgen not found, check your USB connection’? Can I use Spooky2’s software to load programs for MicroGen? Are there any discounts available for first-time purchasers of MicroGen? What is the recommended duration of use when using High-power mode? Which level of power should I use when using MicroGen? Is MicroGen portable? heaweasupport Posts Website Leave a Reply Click here to cancel reply. Name (required) Email (will not be published) (required) Website Comment