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A Type-C USB cable should work, but there might be compatibility issues. If your USB cable does not work, you can contact our customer support for help via support@heawea.com or LiveChat.

The frequency duration represents the running time for each frequency (not a program, as a program usually contains multiple frequencies). The unit is in seconds, and the default duration is 180, which is 3 minutes. You can change the frequency … Continued

It should be herx reaction, you can try to run detox program after Blood Purifier program and drink more water during treatment. For more information, please check this link: https://www.facebook.com/groups/heaweahealthcare/posts/4316993168351500/

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1. After you have selected all the programs you need, click the save button on the right. 2. In the pop-up window, type a name for the program, we recommend using your name for easy searching. 3. Then click the … Continued

When you copy and paste custom program data into the Custom.csv, you must copy it exactly as they are. Even an omitted or extra comma or quotation mark will mess up the program. If you see an error message while … Continued

Acidosis is a condition in which there is too much acid in the body fluids, so you need to cover the whole body while running the program. We recommend putting one pad on the right wrist and the other above … Continued

If you cannot find the Custom.csv file in the MicroGen folder, you can create it yourself. Open the MicroGen software, click “Programs”, and select new to create a custom program. After you successfully add a custom program, the software will … Continued

Right-click the unwanted custom program, and a window will pop up confirming the deletion. Then click “Yes” to remove the custom program.

Select the program you want. When it is in the right column, click the save button. In the pop-up window, you can see its frequencies.