Make sure that the MicroGen can be turned on and ensure USB cable is connected correctly. Next, open the software. If your computer can’t find the driver, please click the “Install drivers” button under “Utils”, and then click the “Refresh” button under “Programs” after successful installation. If the problem persists, please send us an email at support@heawea.com, post in HeaWea Facebook Group, or call our customer service.

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