Search Results | Firmware | HeaWea Support

Why am I getting a notice saying ‘Microgen not found, check your USB connection’?

” Power on your MicroGen before launching the MicroGen software.” ” The device should be on before starting the software. If this is the first time you are using it, please install the drivers first. If you still encounter the … Continued

How to Upgrade MicroGen Firmware

Please check this link to find how to upgrade MicroGen software. How to Upgrade MicroGen Firmware

What can I do when MicroGen is not holding its charge?

If you can upgrade the firmware, this problem will be solved.

How to find the correct port number for your MicroGen?

First, you need to right-click in the bottom-left corner of your screen and select Device Manager. Then find the COM and LPT tab. For example, the picture below means my HeaWea is using COM1. Then come back to the firmware, … Continued

I can’t feel anything when we use MicroGen. How do I know if MicroGen is working correctly?

You can try these steps: 1. Make sure your High power cable is fully plugged in. 2. Download the latest version of HeaWea software from www.heawea.com 3. Upgrade your firmware to be the latest one. If you do not know … Continued

How can I tell what version of the firmware is running on the HeaWea MicroGen?

In the HeaWea MicroGen software, click Utils → MicroGen firmware upgrade. Then click “open file” to check the firmware version, as shown in the screenshot.

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