Please check this link to find how to upgrade MicroGen software. How to Upgrade MicroGen Firmware
If you can upgrade the firmware, this problem will be solved.
First, you need to right-click in the bottom-left corner of your screen and select Device Manager. Then find the COM and LPT tab. For example, the picture below means my HeaWea is using COM1. Then come back to the firmware, … Continued
You can try these steps: 1. Make sure your High power cable is fully plugged in. 2. Download the latest version of HeaWea software from www.heawea.com 3. Upgrade your firmware to be the latest one. If you do not know … Continued