HeaWea Q&A
NEED HELP?
Why am I getting a notice saying ‘Microgen not found, check your USB connection’?
” Power on your MicroGen before launching the MicroGen software.” ” The device should be on before starting the software. If this is the first time you are using it, please install the drivers first. If you still encounter the … Continued
Where should I place TENS pads for Lyme herx programs?
Right wrist and left ankle.
Where should you place the TENS pads when running cold and flu?
Across the upper torso.
Where can I place TENS pads for dental programs?
Place the TENS pads on both cheeks. MUST use low power cable and lower power mode!
What should I do when the installation is blocked by Windows?
If you click on see more, you can click run anyway.
How do I know what is running?
The last program you set to run on Microgen will stay active until you load another one, which will overlay it.
Why can’t I load frequencies when frequencies have not reached 1000?
You can download the latest software from https://www.heawea.com/software-download/ The problem has been solved by the newest software.